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THE COMPANY
Sourcefit
Posted Oct 14, 2026

L1 IT Support Specialist ✨

Customer SupportRemoteHiring in Philippines
FILIPINO TALENT · GLOBAL OPPORTUNITIES

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Location
Hiring in Philippines
Work setup
Remote
Employment type
Full-time
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

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Structured details above and employer wording below are shown separately; any differences are left visible.

About the role

  • Position SummaryThis role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting.
  • Position Summary
  • This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting.

What you'll do

  • Serve as the first point of contact for inbound support calls from existing customers
  • Document all interactions and technical details accurately in the CRM
  • Participate in daily ticket review meetings to track progress and ensure timely resolution
  • Follow up with clients on closed or pending tickets to confirm completion and satisfaction
  • Collaborate with internal team members to escalate technical issues when necessary
  • Adhere to company procedures, service standards, and support best practices
  • Contribute to a positive, high-energy, and fast-paced team environment

What they're looking for

  • Two (2) years of recent experience in phone-based technical support
  • Two (2) years of recent Windows IT support experience
  • Strong knowledge of Windows 10 & 11 operating systems and related devices
  • Excellent English communication skills, both verbal and written
  • Strong people skills with the ability to listen actively and communicate clearly
  • Ability to follow instructions, adapt quickly, and learn new tools and processes
  • High school graduate or equivalent

Nice to have

  • Experience working in the healthcare industry or supporting healthcare-related software
  • Solid understanding of common healthcare and clinical terminology
  • Prior experience with billing systems and Electronic Health Records (EHR) platforms
  • Proven ability to perform well in fast-paced, high-volume support environments

Important requirements

  • Work Setup: Work from home
  • Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time
  • Holidays: Follows U.S. (PST) holidays

Application notes

  • Assist users with software features, system navigation, and general application use

Source metadata

  • Seniority: Entry-level

Other source details

  • Job Details
Original description · View source
Position SummaryThis role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. Position Summary This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting. Job Details Work Setup: Work from home Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time Holidays: Follows U.S. (PST) holidays Responsibilities Serve as the first point of contact for inbound support calls from existing customers • Assist users with software features, system navigation, and general application use • Document all interactions and technical details accurately in the CRM • Participate in daily ticket review meetings to track progress and ensure timely resolution • Follow up with clients on closed or pending tickets to confirm completion and satisfaction • Collaborate with internal team members to escalate technical issues when necessary • Adhere to company procedures, service standards, and support best practices • Contribute to a positive, high-energy, and fast-paced team environment Qualifications Two (2) years of recent experience in phone-based technical support • Two (2) years of recent Windows IT support experience • Strong knowledge of Windows 10 & 11 operating systems and related devices • Excellent English communication skills, both verbal and written • Strong people skills with the ability to listen actively and communicate clearly • Ability to follow instructions, adapt quickly, and learn new tools and processes • High school graduate or equivalent Nice to Have Experience working in the healthcare industry or supporting healthcare-related software • Solid understanding of common healthcare and clinical terminology • Prior experience with billing systems and Electronic Health Records (EHR) platforms • Proven ability to perform well in fast-paced, high-volume support environments Originally posted on Himalayas Employment type: Full Time Seniority: Entry-level Categories: IT-Support-Specialist, Technical-Support-Specialist, Help-Desk-Technician, L1-support, IT-Helpdesk, L1-Technical-Support-Specialist, L1-Support-Engineer, Tier-1-Support-Technician, Level-1-2-IT-Support, IT-Support-Associate, IT-Support-Technician, N1-Support-Analyst, Tier-1-Support-Engineer, IT-Support-Analyst Job functions: Operations, Customer Service Timezone restrictions: 8