At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Listed location: Worldwide
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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What you'll do
- Build and manage lasting customer relationships
- Develop tailored success plans to drive adoption and retention
- Onboard new clients, ensuring a smooth transition from sales
- Collaborate with onboarding, sales, and product teams
- Advocate for customers, providing insights and feedback
- Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth
Nice to have
- Customer Success Specialist – SaaS Industry Preferred Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment?
- Customer Success Specialist – SaaS Industry Preferred
About the company
- Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment? We’re looking for a Customer Success Specialist to help clients maximize our solutions, ensuring long-term success and satisfaction.
Source metadata
- Seniority: Mid-level
Other source details
- ✔️ 3+ years in client success, project management, or account management (SaaS preferred)
- ✔️ Experience with CRMs (Salesforce, ), Zoom, Google Apps, and Slack
- ✔️ Proven ability to drive customer retention and satisfaction
- ✔️ Strong organizational skills and ability to manage multiple projects
Original description · View source
Customer Success Specialist – SaaS Industry Preferred Are you passionate about building strong customer relationships and driving retention in a fast-paced SaaS environment?
We’re looking for a Customer Success Specialist to help clients maximize our solutions, ensuring long-term success and satisfaction.
What You’ll Do:
Build and manage lasting customer relationships
Develop tailored success plans to drive adoption and retention
Onboard new clients, ensuring a smooth transition from sales
Collaborate with onboarding, sales, and product teams
Advocate for customers, providing insights and feedback
Track key CS metrics (LTV, MRR, Churn, renewals) and drive revenue growth
What We’re Looking For:
✔️ 3+ years in client success, project management, or account management (SaaS preferred)
✔️ Experience with CRMs (Salesforce, ), Zoom, Google Apps, and Slack
✔️ Proven ability to drive customer retention and satisfaction
✔️ Strong organizational skills and ability to manage multiple projects
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Customer-Success-Specialist, Account-Manager, Customer-Success-Manager, Client-Success-Specialist, Customer-Success, Customer-Success-and-Support, Customer-Success-and-Service, Customer-Success-(CSM), Customer-Success-And-Experience, Product-Customer-Success, Customer-Success-and-Solutions, Customer-Success-Services, Customer-Success-Experience
Job functions: Customer Service, Sales
Timezone restrictions: -11, -10, -9.5, -9, -8, -7, -6, -5, -4, -3.5, -3, -2, -1, 0, 1, 2, 3, 3.5, 4, 4.5, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14