At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Schedule
- US hours
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Part-time
THE OPPORTUNITY
The employer listing
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About the role
- Position: Dispatcher Virtual Assistant (VA)
- Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun)
What you'll do
- Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
- Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
- Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
- Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
- Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
- Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
- Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
- Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
- Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
What they're looking for
- Excellent verbal and written English communication skills .
- Strong problem-solving and decision-making skills , particularly in handling urgent or unexpected situations.
- Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously.
- Customer-service-oriented with the ability to communicate professionally with both drivers and customers.
- Ability to remain calm, responsive, and solution-focused in a fast-paced environment.
- Strong attention to detail and ability to maintain accurate documentation.
- Comfortable using communication, dispatch, CRM, or logistics management tools.
Nice to have
- Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred.
- Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage.
Important requirements
- Schedule: PST
- Provide reliable coverage during weekday evening hours and weekends as required.
- Reliable internet connection and suitable remote work setup.
- Must be available to work weekday evenings and weekends based on the required coverage schedule.
Source metadata
- Seniority: Mid-level
Other source details
- Position: Dispatcher Virtual Assistant (VA) Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun) Schedule: PST Key Responsibilities• Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
Original description · View source
Position: Dispatcher Virtual Assistant (VA) Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun) Schedule: PST Key Responsibilities• Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
Position: Dispatcher Virtual Assistant (VA)
Number of hours: 20 hours per week (Mon-Fri)/ 18 hours (Sat/Sun)
Schedule: PST
Key Responsibilities
Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
Provide reliable coverage during weekday evening hours and weekends as required.
Qualifications
Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred.
Excellent verbal and written English communication skills .
Strong problem-solving and decision-making skills , particularly in handling urgent or unexpected situations.
Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously.
Customer-service-oriented with the ability to communicate professionally with both drivers and customers.
Ability to remain calm, responsive, and solution-focused in a fast-paced environment.
Strong attention to detail and ability to maintain accurate documentation.
Comfortable using communication, dispatch, CRM, or logistics management tools.
Reliable internet connection and suitable remote work setup.
Must be available to work weekday evenings and weekends based on the required coverage schedule.
Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage.
Originally posted on Himalayas
Employment type: Part Time
Seniority: Mid-level
Categories: Dispatcher, Virtual-Assistant, Logistics-Coordinator, Customer-Service, Delivery-Coordinator, Remote-Dispatcher
Job functions: Human Resources, Logistics, Customer Service
Timezone restrictions: 8