At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Schedule
- US hours
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- Position: Assistant Manager
- Number of hours: 40hrs/week (Full-time)
What you'll do
- Lead and manage different teams, providing guidance, support, and performance feedback.
- Prepare and submit detailed weekly reports on team performance, project status, and operational issues.
- Design a training program and conduct monthly training sessions to improve team skills and knowledge, ensuring continuous development.
- Serve as the primary point of contact for clients, managing communications and ensuring client needs are met.
- Take over and complete tasks assigned by clients as needed, ensuring high-quality outcomes.
- Oversee the recruitment process, including interviewing, hiring, and onboarding new team members and virtual assistants.
- Drive sales efforts and lead generation initiatives to meet business growth targets.
- Ensure smooth daily operations, implement process improvements, and maintain high service standards in the operations.
- Fill in for Operations Manager (OM) in times of absence. Make executive decisions, hold meetings and provide accountability.
- Liaise between senior management and team members to ensure clear communication
- Collaborate with the Operations Manager to build processes, policies and procedures and cascade and reinforce them to each team member to ensure they are followed
- Conduct coaching sessions with team members and create a performance improvement plan to support team members in achieving their goals and KPIs
- Monitor productivity and performance of team members to ensure maximum output while maintaining quality results
What they're looking for
- Tasks required:
- Proven work experience as a Manager or any relevant role is a must
Important requirements
- Schedule: PST
Source metadata
- Seniority: Manager
Other source details
- Requirements :
- BPO experience in a BPO environment, with at least 2 years in supervisory or managerial role.
- Proven ability to lead, motivate and manage a team of agents
- Working knowledge of relevant computer programs (e.g. CRM software) (asana, notion, monday.com, zoom, slack, google suite and MS office tools) and telephone systems
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to adapt to changing business needs and work in a fast-paced environment
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Confident, proactive and willing to take on workplace challenges
- Position: Assistant Manager Number of hours: 40hrs/week (Full-time) Schedule: PST Tasks required:• Lead and manage different teams, providing guidance, support, and performance feedback.
Original description · View source
Position: Assistant Manager Number of hours: 40hrs/week (Full-time) Schedule: PST Tasks required:• Lead and manage different teams, providing guidance, support, and performance feedback.
Position: Assistant Manager
Number of hours: 40hrs/week (Full-time)
Schedule: PST
Tasks required:
Lead and manage different teams, providing guidance, support, and performance feedback.
Prepare and submit detailed weekly reports on team performance, project status, and operational issues.
Design a training program and conduct monthly training sessions to improve team skills and knowledge, ensuring continuous development.
Serve as the primary point of contact for clients, managing communications and ensuring client needs are met.
Take over and complete tasks assigned by clients as needed, ensuring high-quality outcomes.
Oversee the recruitment process, including interviewing, hiring, and onboarding new team members and virtual assistants.
Drive sales efforts and lead generation initiatives to meet business growth targets.
Ensure smooth daily operations, implement process improvements, and maintain high service standards in the operations.
Fill in for Operations Manager (OM) in times of absence. Make executive decisions, hold meetings and provide accountability.
Liaise between senior management and team members to ensure clear communication
Collaborate with the Operations Manager to build processes, policies and procedures and cascade and reinforce them to each team member to ensure they are followed
Conduct coaching sessions with team members and create a performance improvement plan to support team members in achieving their goals and KPIs
Monitor productivity and performance of team members to ensure maximum output while maintaining quality results
Requirements :
Proven work experience as a Manager or any relevant role is a must
BPO experience in a BPO environment, with at least 2 years in supervisory or managerial role.
Proven ability to lead, motivate and manage a team of agents
Working knowledge of relevant computer programs (e.g. CRM software) (asana, notion, monday.com, zoom, slack, google suite and MS office tools) and telephone systems
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to adapt to changing business needs and work in a fast-paced environment
Excellent organizational and time management skills, with the ability to prioritize tasks effectively
Confident, proactive and willing to take on workplace challenges
Originally posted on Himalayas
Employment type: Full Time
Seniority: Manager
Categories: Operations-Manager, Assistant-Manager, BPO-Manager, Team-Lead, Operations-Supervisor, Junior-Operations-Manager
Job functions: Operations
Timezone restrictions: 8