At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
- What does a day in the life of a Technical Support Representative II look like?
- Employment Type : Full-Time
What you'll do
- Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
- Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers
- Communicate technical solutions to non-technical customers in a clear and concise manner
- Escalate complex issues to higher-level team members as necessary
- Document customer interactions and technical issues in a customer relationship management (CRM) system
- Provide feedback on product improvements and enhancements based on customer feedback and technical issues
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPI’s
What they're looking for
- What are the required qualifications of a Technical Support Representative III ?
Nice to have
- At least 12 months' experience in a technical support role or equivalent preferred
- Experience using a CRM preferred
Important requirements
- Work Setup : Remote/WAH
- Equipment Provision: BYOD (Bring-Your-Own-Device)
Benefits
- Ninja Perks and Benefits
- Full-time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
About the company
- SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
- #supportninjajobs
Application notes
- If you are interested, you can access your instant interview here:
Source metadata
- Seniority: Mid-level
Conflicting source details
- Employment Type:Full-Time Work Setup: Remote/WAH Equipment Provision:BYOD (Bring-Your-Own-Device) The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services.
Other source details
- Good communication skills, both verbal and written
- Proficiency in using computer applications and software
- Disclaimer:
- The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
Original description · View source
Employment Type:Full-Time Work Setup: Remote/WAH Equipment Provision:BYOD (Bring-Your-Own-Device) The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services.
Employment Type : Full-Time
Work Setup : Remote/WAH
Equipment Provision: BYOD (Bring-Your-Own-Device)
The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative II look like?
Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Escalate complex issues to higher-level team members as necessary
Document customer interactions and technical issues in a customer relationship management (CRM) system
Provide feedback on product improvements and enhancements based on customer feedback and technical issues
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed to resolve customer issues
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Adhere to company policies and procedures
Meet or exceed performance targets for related KPI’s
What are the required qualifications of a Technical Support Representative III ?
At least 12 months' experience in a technical support role or equivalent preferred
Good communication skills, both verbal and written
Proficiency in using computer applications and software
Experience using a CRM preferred
Ninja Perks and Benefits
Full-time employees
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Beautiful office space (for onsite employees)
Free lunch provided daily (for onsite employees)
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
#supportninjajobs
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Technical-Support-Representative, Technical-Support-Specialist, Service-Desk-Analyst, Customer-Support-Specialist, IT-Support, Technical-Customer-Support-Associate, Customer-Technical-Support-Representative, Technical-Support-Associate, Technical-Support-Technician, Technical-Support-Analyst, Tier-2-Support-Engineer
Job functions: Customer Service
Timezone restrictions: 8