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THE COMPANY
Sourcefit
Posted Oct 19, 2026

Customer Success Specialist ✨

Customer SupportRemoteHiring in Philippines
FILIPINO TALENT · GLOBAL OPPORTUNITIES

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Location
Hiring in Philippines
Work setup
Remote
Employment type
Full-time
Experience
Mid
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.

Structured details above and employer wording below are shown separately; any differences are left visible.

About the role

  • Position Summary:We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist.
  • Position Summary:
  • We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

What you'll do

  • Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
  • Learn the systems end-to-end to support customers with their issues and product requirements.
  • Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
  • Provide Tier 1 Customer Support with understanding and empathy to system issues
  • Submitting tickets and tracking utilizing salesforce our CRM platform
  • Execute daily customer support operations including responding to questions and following up on reported issues
  • Continuously supporting clients throughout the onboarding process
  • Building and maintaining strong relationships with clients
  • Hardware and software troubleshooting
  • Creating internal/client-facing on-boarding and support material

What they're looking for

  • At least 2 years of experience in a technical or support-related role
  • Fluent English speaker and writer
  • Strong knowledge in IoT
  • Strong Customer Service skills
  • Systematic and methodical approach to troubleshooting issue.

Nice to have

  • Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

Important requirements

  • Work from Home
  • Monday to Friday | 9 AM - 6 PM PST
  • Following Philippine Holidays
  • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related

Application notes

  • Develop and apply testing processes for new and existing products to meet client needs

Conflicting source details

  • Seniority: Mid-level

Other source details

  • Job Details:
Original description · View source
Position Summary:We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Position Summary: We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process. Job Details: Work from Home Monday to Friday | 9 AM - 6 PM PST Following Philippine Holidays Responsibilities: Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude. Learn the systems end-to-end to support customers with their issues and product requirements. Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments. Provide Tier 1 Customer Support with understanding and empathy to system issues Submitting tickets and tracking utilizing salesforce our CRM platform Execute daily customer support operations including responding to questions and following up on reported issues Continuously supporting clients throughout the onboarding process Building and maintaining strong relationships with clients Hardware and software troubleshooting Creating internal/client-facing on-boarding and support material Develop and apply testing processes for new and existing products to meet client needs Qualifications: At least 2 years of experience in a technical or support-related role Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related Fluent English speaker and writer Strong knowledge in IoT Strong Customer Service skills Systematic and methodical approach to troubleshooting issue. Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset Originally posted on Himalayas Employment type: Full Time Seniority: Mid-level Categories: Customer-Success-Specialist, Technical-Support-Specialist, Customer-Support-Specialist, Technical-Customer-Success, Customer-Success-Manager, Client-Success-Specialist, Customer-Success-Representative, Customer-Success-Professional, Customer-Success Job functions: Customer Service Timezone restrictions: 8