At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- About the Position:
- As the Onboarding Specialist, you will be responsible for guiding B2B clients through the onboarding process, ensuring a smooth and successful transition into our services. You will serve as a trusted point of contact for new clients, helping them navigate onboarding milestones, coordinating with internal teams, and setting the foundation for long-term customer success.
What you'll do
- Serve as a primary point of contact for new customers during the onboarding process
- Guide customers through onboarding milestones and ensure a smooth transition
- Maintain regular communication with customers to provide updates and answer questions
- Collect and organize customer information required for successful onboarding
- Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time
- Track onboarding progress and proactively follow up on outstanding items
- Document customer interactions, onboarding activities, and key account details within company systems
- Identify potential onboarding challenges and escalate issues when necessary
- Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey
- Assist with process improvements and documentation related to onboarding workflows
- Support customer retention efforts by helping customers achieve a successful launch experience
What they're looking for
- Excellent English communication skills: verbal, written, and reading – MUST
- Previous experience onboarding B2B clients – MUST
- Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST
- Strong interpersonal skills, with the ability to build rapport with clients
- Experience managing client relationships and guiding customers through implementation or onboarding processes
- Detail-oriented with a focus on providing exceptional customer service
- Strong organizational and project coordination skills
- Ability to work independently as well as collaboratively within a team environment
Important requirements
- Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
- Stable full-time schedule
Benefits
- Fully remote, long-term opportunity
- Work directly with US-based teams
- Clear processes and structured work
- Opportunity to grow into higher-level roles
About the company
- About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies.
- Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
Source metadata
- Seniority: Entry-level, Mid-level
Original description · View source
About the Company: Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies.
We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
As the Onboarding Specialist, you will be responsible for guiding B2B clients through the onboarding process, ensuring a smooth and successful transition into our services. You will serve as a trusted point of contact for new clients, helping them navigate onboarding milestones, coordinating with internal teams, and setting the foundation for long-term customer success.
Requirements
Excellent English communication skills: verbal, written, and reading – MUST
Previous experience onboarding B2B clients – MUST
Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – MUST
Strong interpersonal skills, with the ability to build rapport with clients
Experience managing client relationships and guiding customers through implementation or onboarding processes
Detail-oriented with a focus on providing exceptional customer service
Strong organizational and project coordination skills
Ability to work independently as well as collaboratively within a team environment
Responsibilities:
Serve as a primary point of contact for new customers during the onboarding process
Guide customers through onboarding milestones and ensure a smooth transition
Schedule and coordinate onboarding meetings, training sessions, and follow-up calls
Maintain regular communication with customers to provide updates and answer questions
Collect and organize customer information required for successful onboarding
Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time
Track onboarding progress and proactively follow up on outstanding items
Document customer interactions, onboarding activities, and key account details within company systems
Identify potential onboarding challenges and escalate issues when necessary
Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey
Assist with process improvements and documentation related to onboarding workflows
Support customer retention efforts by helping customers achieve a successful launch experience
Benefits
Fully remote, long-term opportunity
Work directly with US-based teams
Stable full-time schedule
Clear processes and structured work
Opportunity to grow into higher-level roles
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level, Mid-level
Categories: Onboarding-Specialist, Customer-Success-Specialist, B2B-Onboarding, Client-Services, Account-Management, Employee-Onboarding-Specialist, New-Hire-Onboarding-Specialist, HR-Onboarding-Specialist, Onboarding-Coordinator
Job functions: Customer Service
Timezone restrictions: 8