At a glance
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- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.
What you'll do
- Respond to patient calls, messages, and callback requests in a professional and compassionate manner
- Verify patient insurance eligibility, benefits, and coverage details
- Process, review, and submit insurance claims through SimplePractice
- Maintain accurate patient records and ensure information is updated appropriately
- Monitor and manage administrative tasks within SimplePractice and other practice systems
- Assist with patient intake, forms, and other front-office administrative processes
- Coordinate with therapists, providers, and internal team members to support smooth daily operations
- Handle routine patient communications while maintaining confidentiality and professionalism
- Provide general administrative support to the mental health practice as needed
What they're looking for
- SimplePractice experience is required.
- Previous US healthcare or mental/behavioral health experience is required
- Hands-on experience using SimplePractice is required
- Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
- Strong understanding of healthcare administrative workflows
- Experience with appointment scheduling and patient communication
- Familiarity with insurance verification and claims processing
- Excellent written and verbal communication skills
- Strong attention to detail and ability to handle confidential patient information
- Comfortable working independently in a remote environment
Important requirements
- Reliable internet connection, computer, headset, and webcam
- Ability to work hours aligned with the client's US time zone
Application notes
- Please send your updated CV to
Source metadata
- Seniority: Mid-level
Other source details
- Schedule, reschedule, and coordinate appointments for multiple therapists/providers
Original description · View source
We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.
SimplePractice experience is required.
Key Responsibilities
Respond to patient calls, messages, and callback requests in a professional and compassionate manner
Schedule, reschedule, and coordinate appointments for multiple therapists/providers
Verify patient insurance eligibility, benefits, and coverage details
Process, review, and submit insurance claims through SimplePractice
Maintain accurate patient records and ensure information is updated appropriately
Monitor and manage administrative tasks within SimplePractice and other practice systems
Assist with patient intake, forms, and other front-office administrative processes
Coordinate with therapists, providers, and internal team members to support smooth daily operations
Handle routine patient communications while maintaining confidentiality and professionalism
Provide general administrative support to the mental health practice as needed
Requirements
Previous US healthcare or mental/behavioral health experience is required
Hands-on experience using SimplePractice is required
Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
Strong understanding of healthcare administrative workflows
Experience with appointment scheduling and patient communication
Familiarity with insurance verification and claims processing
Excellent written and verbal communication skills
Strong attention to detail and ability to handle confidential patient information
Comfortable working independently in a remote environment
Reliable internet connection, computer, headset, and webcam
Ability to work hours aligned with the client's US time zone
Please send your updated CV to
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Healthcare-Virtual-Assistant, Medical-Administrative-Assistant, Virtual-Assistant, Healthcare-Administration, Virtual-Administrative-Assistant, Medical-Virtual-Assistant, Remote-Medical-Administrative-Assistant, Healthcare
Job functions: Human Resources
Timezone restrictions: 8