At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
✨ VeeAys Quick Read
We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.
Structured details above and employer wording below are shown separately; any differences are left visible.
About the role
- You will be the frontline in dealing with the support of customers and users on PelicanCorp’s' xAccess hosted solutions.
What you'll do
- Customer Service Agent duties and responsibilities generally include answering phone calls, emails, online chat session and responding to customer questions and assisting customers through basic troubleshooting steps and directing users to appropriate knowledgebase articles.
- The main tasks of a Customer Service Agent, however, include resolving product or service problems by clarifying the customer's inquiry; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
- Basic troubleshooting tasks, with view to resolve or escalate
- Follow up with customers (based on SLA’s)
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with other team members as necessary
- Ensure customer satisfaction and provide professional customer support
- Follow communication procedures, guidelines and policie
- Level 1 Operational tasks to keep systems in top health
- Update product Knowledge Base when new issues are found and resolved
- Contribute to team effort by accomplishing related results as needed
Nice to have
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels (phone, email, online)
- Acknowledging and triaging customer communication
- Assess incoming inquiries and prioritize accordingly
About the company
- The Service Delivery Team guides the customer from sales order through their implementation and to the ongoing operation.
Source metadata
- Seniority: Entry-level
Other source details
- PERSONAL SKILLS & QUALITIES
Original description · View source
The Service Delivery Team guides the customer from sales order through their implementation and to the ongoing operation.
You will be the frontline in dealing with the support of customers and users on PelicanCorp’s' xAccess hosted solutions.
Customer Service Agent duties and responsibilities generally include answering phone calls, emails, online chat session and responding to customer questions and assisting customers through basic troubleshooting steps and directing users to appropriate knowledgebase articles.
The main tasks of a Customer Service Agent, however, include resolving product or service problems by clarifying the customer's inquiry; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
PERSONAL SKILLS & QUALITIES
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels (phone, email, online)
Acknowledging and triaging customer communication
Assess incoming inquiries and prioritize accordingly
Basic troubleshooting tasks, with view to resolve or escalate
Follow up with customers (based on SLA’s)
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with other team members as necessary
Ensure customer satisfaction and provide professional customer support
Follow communication procedures, guidelines and policie
Level 1 Operational tasks to keep systems in top health
Update product Knowledge Base when new issues are found and resolved
Contribute to team effort by accomplishing related results as needed
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level
Categories: Customer-Service, Customer-Support-Specialist, Technical-Support, Help-Desk-Agent, Entry-Level-Customer-Service, Entry-Level-Customer-Service-Representative, Entry-Level-Customer-Service-Associate, Entry-Level-Customer-Service-Role, Entry-Level-Customer-Support, Entry-Level-Customer-Support-Representative, Customer-Support-Agent, Customer-Care-Agent
Job functions: Customer Service
Timezone restrictions: 8