At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Listed location: Worldwide
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- entry
THE OPPORTUNITY
The employer listing
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We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.
Structured details above and employer wording below are shown separately; any differences are left visible.
About the role
- We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
What you'll do
- Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
- Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
- Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
- Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
- Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
- Proactively follow up with customers to ensure full resolution and satisfaction.
- Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Important requirements
- WARNINGS:
- NO TEMPORARY workers.
- · Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
- · NO working for another company at the same time.
- NO hiring subs to do what we hired you to do.
- We terminate immediately due to these violations.
Benefits
- Salary: $4 – $7 / hour Originally posted on Himalayas
About the company
- Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
- Core Values we expect team members to remember:
- Trust.
- Go Getter.
- Transparency.
Conflicting source details
- Seniority: Entry-level
Other source details
- Requirements & Qualifications:
- Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
- Communication: Excellent verbal and written English communication skills.
- Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
- Tech Savvy: Familiarity with CRM software and communication tools.
- Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
- Categories: Customer-Support-Specialist, Customer-Service, Customer-Support, Client-Relations, Technical-Support, Customer-Specialist, Customer-Contact-Specialist, Customer-Care-Professional, Consumer-Support-Specialist, Customer-Care-Coordinator
- Job functions: Customer Service
Original description · View source
We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
Key Responsibilities:
Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
Proactively follow up with customers to ensure full resolution and satisfaction.
Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Requirements & Qualifications:
Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
Communication: Excellent verbal and written English communication skills.
Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy: Familiarity with CRM software and communication tools.
Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS:
NO TEMPORARY workers.
· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
· NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.
Core Values we expect team members to remember:
Trust.
Go Getter.
Transparency.
Salary: $4 – $7 / hour Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level
Categories: Customer-Support-Specialist, Customer-Service, Customer-Support, Client-Relations, Technical-Support, Customer-Specialist, Customer-Contact-Specialist, Customer-Care-Professional, Consumer-Support-Specialist, Customer-Care-Coordinator
Job functions: Customer Service
Timezone restrictions: -11, -10, -9.5, -9, -8, -7, -6, -5, -4, -3.5, -3, -2, -1, 0, 1, 2, 3, 3.5, 4, 4.5, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14