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THE COMPANY
Kodland
Posted Oct 22, 2026

APAC Customer Support Specialist ✨

Customer SupportRemoteListed location: American Samoa | Australia | Bangladesh | Bhutan | British Indian Ocean Territory | Brunei Darussalam | Cambodia | China | Christmas Island | Cocos (Keeling) Islands | Fiji | French Polynesia | Guam | Hong Kong | India | Indonesia | Japan | Kiribati | Lao People's Democratic Republic | Macao | Malaysia | Maldives | Marshall Islands | Micronesia, Federated States of | Mongolia | Myanmar | Nauru | Nepal | New Caledonia | New Zealand | Niue | Norfolk Island | Northern Mariana Islands | Pakistan | Palau | Papua New Guinea | Philippines | Pitcairn | Samoa | Singapore | Solomon Islands | South Korea | Sri Lanka | Taiwan | Thailand | Timor-Leste | Tokelau | Tonga | Tuvalu | United States Minor Outlying Islands | Vanuatu | Vietnam | Wallis and Futuna
FILIPINO TALENT · GLOBAL OPPORTUNITIES

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Schedule
Australia hours
Location
Listed location: American Samoa | Australia | Bangladesh | Bhutan | British Indian Ocean Territory | Brunei Darussalam | Cambodia | China | Christmas Island | Cocos (Keeling) Islands | Fiji | French Polynesia | Guam | Hong Kong | India | Indonesia | Japan | Kiribati | Lao People's Democratic Republic | Macao | Malaysia | Maldives | Marshall Islands | Micronesia, Federated States of | Mongolia | Myanmar | Nauru | Nepal | New Caledonia | New Zealand | Niue | Norfolk Island | Northern Mariana Islands | Pakistan | Palau | Papua New Guinea | Philippines | Pitcairn | Samoa | Singapore | Solomon Islands | South Korea | Sri Lanka | Taiwan | Thailand | Timor-Leste | Tokelau | Tonga | Tuvalu | United States Minor Outlying Islands | Vanuatu | Vietnam | Wallis and Futuna
Work setup
Remote
Employment type
Full-time
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.

Structured details above and employer wording below are shown separately; any differences are left visible.

About the role

  • We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team supporting the APAC market. You’ll give hands-on support to our customers, handling refunds, subscriptions and ticket management, and make sure every parent and student you help has a smooth, positive experience. We want someone who is smart, adapts quickly, works well in a team and could grow into a Team Lead.

What you'll do

  • As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents across the APAC region. Your support should be clear, friendly and efficient, and reflect Kodland ’s values.
  • Respond to customer inquiries from parents and students by phone, email, and chat, promptly and professionally.
  • Handle requests about billing, subscriptions, refunds and general course information.
  • Log and manage support tickets accurately in CRM systems and internal tools.
  • Troubleshoot issues and escalate complex cases to the right teams when needed.
  • Keep a helpful, solution-focused tone in every message.
  • Spot recurring issues and share insights with the team to improve processes and the customer experience.
  • Support teammates, share best practices and help onboard new colleagues as the team grows.

What they're looking for

  • Advanced or native English (C1/C2), with excellent written and spoken communication.
  • 6+ months of Customer Support experience.
  • Hands-on CRM experience is essential.
  • Smart and adaptive: you learn new tools and processes quickly.
  • A team player with strong interpersonal, organizational and problem-solving skills.
  • Comfortable working remotely and independently in a fast-paced environment.

Nice to have

  • Background in EdTech or online education.
  • Experience mentoring or coordinating a team.
  • Familiarity with key CS metrics (CSAT, SLA, resolution time).
  • Experience supporting customers in the APAC region.

Important requirements

  • Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), which is 02:00/03:00 to 11:00/12:00 CET. That includes a 1-hour break, 5 days a week.
  • Timezone restrictions: -11, -10, -9.5, -9, -8, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14

Benefits

  • Compensation: $900 USD per month (fixed base salary).
  • 100% remote work.
  • A collaborative, supportive international team.
  • Ongoing learning and training.
  • The chance to help shape the future of tech education for kids around the world.
  • Compensation: USD 900–900 per monthly

Application notes

  • All qualified applicants will need to complete an assessment task (about 2 hours).

Source metadata

  • Seniority: Entry-level

Other source details

  • Additional Info
  • Highlights
  • Remote Customer Support Specialist for APAC at Kodland (EdTech). C1+ English, 6+ mo CS & CRM. $900/mo, 12–21 Sydney time.
Original description · View source
We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team supporting the APAC market. You’ll give hands-on support to our customers, handling refunds, subscriptions and ticket management, and make sure every parent and student you help has a smooth, positive experience. We want someone who is smart, adapts quickly, works well in a team and could grow into a Team Lead. What You’ll Do As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents across the APAC region. Your support should be clear, friendly and efficient, and reflect Kodland ’s values. Respond to customer inquiries from parents and students by phone, email, and chat, promptly and professionally. Handle requests about billing, subscriptions, refunds and general course information. Log and manage support tickets accurately in CRM systems and internal tools. Troubleshoot issues and escalate complex cases to the right teams when needed. Keep a helpful, solution-focused tone in every message. Spot recurring issues and share insights with the team to improve processes and the customer experience. Support teammates, share best practices and help onboard new colleagues as the team grows. What We Offer Compensation: $900 USD per month (fixed base salary). 100% remote work. A collaborative, supportive international team. Ongoing learning and training. The chance to help shape the future of tech education for kids around the world. Additional Info All qualified applicants will need to complete an assessment task (about 2 hours). Requirements Who You Are Advanced or native English (C1/C2), with excellent written and spoken communication. 6+ months of Customer Support experience. Hands-on CRM experience is essential. Smart and adaptive: you learn new tools and processes quickly. A team player with strong interpersonal, organizational and problem-solving skills. Comfortable working remotely and independently in a fast-paced environment. Available to work 12:00 to 21:00 Sydney time (AEDT, GMT+11), which is 02:00/03:00 to 11:00/12:00 CET. That includes a 1-hour break, 5 days a week. Nice to Have Background in EdTech or online education. Experience mentoring or coordinating a team. Familiarity with key CS metrics (CSAT, SLA, resolution time). Experience supporting customers in the APAC region. Highlights Remote Customer Support Specialist for APAC at Kodland (EdTech). C1+ English, 6+ mo CS & CRM. $900/mo, 12–21 Sydney time. Originally posted on Himalayas Employment type: Full Time Seniority: Entry-level Categories: Customer-Support-Specialist, Customer-Service, Technical-Support-Specialist, Support-Specialist, APAC-Support, Customer-Support Job functions: Customer Service Timezone restrictions: -11, -10, -9.5, -9, -8, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14 Compensation: USD 900–900 per monthly