At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- experienced
THE OPPORTUNITY
The employer listing
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About the role
- NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork 's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.
What you'll do
- Own day-to-day operations and performance for a dedicated client team
- Act as the main operational point of contact for the client's leadership
- Track KPIs and SLAs and turn data into clear reports and dashboards
- Design and manage QA processes, coaching, and performance improvement plans
- Manage scheduling, attendance, and staffing to meet demand
- Identify bottlenecks and implement process improvements as the account scales
What they're looking for
- 4+ years of experience in operations, call center, or team management
- Proven experience leading teams in a performance-driven environment
- Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)
- Excellent spoken and written English, confident presenting to U.S. stakeholders
- Experience with CRM, ticketing, and telephony tools
- Strong ownership mindset and attention to detail
Nice to have
- Experience in a BPO or outsourcing environment
- Experience in healthcare, legal, or sales operations
Important requirements
- Based in the Philippines, with a reliable home office setup and stable internet connection
Benefits
- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development
About the company
- NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Conflicting source details
- Seniority: Manager
Original description · View source
NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork 's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
Own day-to-day operations and performance for a dedicated client team
• Act as the main operational point of contact for the client's leadership
• Track KPIs and SLAs and turn data into clear reports and dashboards
• Design and manage QA processes, coaching, and performance improvement plans
• Manage scheduling, attendance, and staffing to meet demand
• Identify bottlenecks and implement process improvements as the account scales
Requirements
4+ years of experience in operations, call center, or team management
• Proven experience leading teams in a performance-driven environment
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)
• Excellent spoken and written English, confident presenting to U.S. stakeholders
• Experience with CRM, ticketing, and telephony tools
• Strong ownership mindset and attention to detail
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
Experience in a BPO or outsourcing environment
• Experience in healthcare, legal, or sales operations
Benefits
Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Originally posted on Himalayas
Employment type: Full Time
Seniority: Manager
Categories: Operations-Manager, Team-Manager, Call-Center-Operations-Manager, Business-Operations-Manager, Operations-Service-Manager, Operations-Support-Manager, Office-Operations-Manager
Job functions: Operations, Human Resources
Timezone restrictions: 8