At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Schedule
- US hours
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- entry
THE OPPORTUNITY
The employer listing
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About the role
- NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.
What you'll do
- Respond to customer inquiries via phone, live chat, and email within defined service levels
- Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
- Escalate complex cases to the right team with clear, complete notes
- Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
- Identify recurring issues and share feedback to improve help articles and processes
- Meet quality, productivity, and customer satisfaction targets
What they're looking for
- 1+ year of experience in customer support, call center, or client-facing service roles
- Excellent spoken and written English
- Calm, empathetic, and solution-oriented communication style
- Comfortable using helpdesk, CRM, and ticketing tools
- Strong attention to detail and ability to multitask across channels
- Availability to work U.S. business hours
Nice to have
- Experience supporting U.S. customers
- Experience in e-commerce, SaaS, or healthcare support
Important requirements
- Based in the Philippines, with a reliable home office setup and stable internet connection
Benefits
- Health Maintenance Organization (HMO)
- Paid Time Off (PTO)
- Mental Health Leave
- Birthday Leave
- Gym Allowance
- Extra Holiday Pay
- Remote Work Setup
- Opportunities for professional growth and development
About the company
- NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Conflicting source details
- Seniority: Entry-level
Original description · View source
NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
Respond to customer inquiries via phone, live chat, and email within defined service levels
• Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
• Escalate complex cases to the right team with clear, complete notes
• Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
• Identify recurring issues and share feedback to improve help articles and processes
• Meet quality, productivity, and customer satisfaction targets
Requirements
1+ year of experience in customer support, call center, or client-facing service roles
• Excellent spoken and written English
Calm, empathetic, and solution-oriented communication style
• Comfortable using helpdesk, CRM, and ticketing tools
• Strong attention to detail and ability to multitask across channels
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection
Nice to Have
• Experience supporting U.S. customers
• Experience in e-commerce, SaaS, or healthcare support
Benefits
Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level
Categories: Customer-Support-Representative, Customer-Service, Support-Specialist, Client-Support-Associate, Help-Desk-Specialist, Customer-Support-Agent, Customer-Representative, Client-Support-Representative, User-Support-Representative, Service-Support-Representative, Support-Representative, Customer-Support-Specialist, Customer-Service-Associate, Customer-Support
Job functions: Customer Service
Timezone restrictions: 8