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THE COMPANY
Nestify
Posted Oct 25, 2026

Guest Support Specialist ✨

Customer SupportRemoteHiring in Philippines
FILIPINO TALENT · GLOBAL OPPORTUNITIES

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Location
Hiring in Philippines
Work setup
Remote
Employment type
Full-time
Engagement
Freelance
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.

Structured details above and employer wording below are shown separately; any differences are left visible.

About the role

  • Guest Support Specialist - United Kingdom Market Are you highly motivated, talented, and skilled?
  • Guest Support Specialist - United Kingdom Market
  • About the Position
  • The 'Guest Support Specialist'(fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests.

What you'll do

  • Main Duties & Responsibilities
  • Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’;
  • Communicate effectively and efficiently with Guests;
  • Troubleshoot and report Guest related issues and concerns as communicated by Guests;
  • Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed;
  • Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process;

What they're looking for

  • A proven track record of working independently without the need to be closely managed

Nice to have

  • Business related degree (Preferable);
  • Work experience having worked remotely preferably into the UK market

Important requirements

  • Working Days and Hours - United Kingdom Hours
  • 5 days a week based on a rotating roster - Monday to Sunday - 9 hours a day, 1 hour lunch
  • rotating 2 days off a week
  • Working hours - 15:00 to 24:00 (3pm in the afternoon to 12am midnight)

Benefits

  • What Nestify Offers
  • A full-time freelance contract;
  • Competitive remuneration package;
  • Fully remote work in a global team;
  • Generous annual leave;
  • A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance;
  • An opportunity to grow in your career in terms of acquiring new skills and work experience;

Application notes

  • Are you highly motivated, talented, and skilled? Can you work independently without being closely managed? Are you a ‘Team player’ that functions well within a team? Would you like to be part of and grow with one of the top leading global Prop Tech companies? Would you like to join a company that values hard work, great performance, dedication, and loyalty? Would you like to join a company that provides a competitive remuneration package, generous annual leave, fully remote work and values work-life-balance? Would you like to have a new opportunity to learn and grow in your career? If you are, here is your chance to apply and express your interest to potentially become part of our global team.

Source metadata

  • Seniority: Mid-level

Conflicting source details

  • Employment type: Contractor

Other source details

  • Nestify is an established international property management company that operates in the United Kingdom, France, Ireland and the United Arab Emirates. The company is owned, driven, and managed by a group of passionate individuals and a team of highly skilled experts. The Company employs talented individuals from across the globe that drives the success of the business. The Company is the preferred ‘Airbnb’ rental management partner for many international property owners, providing a higher letting income for short-, medium- and long-term stays. As a tech-driven company, the Company provides a ‘round-the-clock’ contactless service, ensuring customers worldwide can enjoy the stay they deserve. From booking to check-out, housekeeping, and maintenance - Nestify , takes care of everything and ensures a seamless experience for all – Clients and Guests.
  • Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure an ongoing and seamless Guest support services is maintained.
  • Qualifications, Knowledge & Work Experience
  • Strong verbal and written communication in English
  • Be technologically savvy – working with various software applications;
  • The ability to handle various functions simultaneously and a keen sense of detail.
  • 1 to 2 years work experience working in a Guest Support function;
  • General good practical working knowledge of Guest support functions in the hospitality industry
  • Strong administrative task and management experience;
Original description · View source
Guest Support Specialist - United Kingdom Market Are you highly motivated, talented, and skilled? Can you work independently without being closely managed? Are you a ‘Team player’ that functions well within a team? Would you like to be part of and grow with one of the top leading global Prop Tech companies? Would you like to join a company that values hard work, great performance, dedication, and loyalty? Would you like to join a company that provides a competitive remuneration package, generous annual leave, fully remote work and values work-life-balance? Would you like to have a new opportunity to learn and grow in your career? If you are, here is your chance to apply and express your interest to potentially become part of our global team. About the Company Nestify is an established international property management company that operates in the United Kingdom, France, Ireland and the United Arab Emirates. The company is owned, driven, and managed by a group of passionate individuals and a team of highly skilled experts. The Company employs talented individuals from across the globe that drives the success of the business. The Company is the preferred ‘Airbnb’ rental management partner for many international property owners, providing a higher letting income for short-, medium- and long-term stays. As a tech-driven company, the Company provides a ‘round-the-clock’ contactless service, ensuring customers worldwide can enjoy the stay they deserve. From booking to check-out, housekeeping, and maintenance - Nestify , takes care of everything and ensures a seamless experience for all – Clients and Guests. About the Position The 'Guest Support Specialist'(fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests. Main Duties & Responsibilities Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’; Communicate effectively and efficiently with Guests; Troubleshoot and report Guest related issues and concerns as communicated by Guests; Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed; Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process; Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure an ongoing and seamless Guest support services is maintained. Qualifications, Knowledge & Work Experience Strong verbal and written communication in English Be technologically savvy – working with various software applications; The ability to handle various functions simultaneously and a keen sense of detail. Business related degree (Preferable); 1 to 2 years work experience working in a Guest Support function; General good practical working knowledge of Guest support functions in the hospitality industry Strong administrative task and management experience; Work experience having worked remotely preferably into the UK market A proven track record of working independently without the need to be closely managed Working Days and Hours - United Kingdom Hours 5 days a week based on a rotating roster - Monday to Sunday - 9 hours a day, 1 hour lunch rotating 2 days off a week Working hours - 15:00 to 24:00 (3pm in the afternoon to 12am midnight) What Nestify Offers A full-time freelance contract; Competitive remuneration package; Fully remote work in a global team; Generous annual leave; A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance; An opportunity to grow in your career in terms of acquiring new skills and work experience; Originally posted on Himalayas Employment type: Contractor Seniority: Mid-level Categories: Guest-Support, Customer-Support-Specialist, Guest-Services-Coordinator, Hospitality-Specialist, Guest-Services-Specialist, Guest-Services-Representative, Guest-Experience-Specialist, Hospitality-Customer-Support-Specialist, Guest-Services-Agent, Hotel-Support-Specialist, Guest-Care-Agent, Guest-Services-Associate, Guest-Communication-Specialist, Customer-Service Job functions: Customer Service Timezone restrictions: 8