At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
What you'll do
- In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Important requirements
- Proficiency in PC and basic office programs.
Benefits
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
About the company
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Source metadata
- Seniority: Mid-level
Other source details
- Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Filipino and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Skills in working with CRM systems and other specialized software.
- Why join us
Original description · View source
We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
Excellent oral and written communication skills for both Filipino and English languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Customer-Support-Specialist, Customer-Service, Customer-Support-Representative, Call-Center-Representative, Customer-Specialist, User-Support-Specialist, Support-Specialist, Consumer-Support-Specialist, Customer-Support
Job functions: Customer Service
Timezone restrictions: 8