At a glance
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- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- Mid
THE OPPORTUNITY
The employer listing
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About the role
- Collection Account Manager (Remote)
What you'll do
- The ideal candidate will be responsible for managing customer accounts, conducting outbound collection calls, and communicating with customers via phone and email to resolve outstanding balances while maintaining positive customer relationships.
- Conduct outbound collection calls to customers with past-due accounts.
- Send collection follow-ups and payment reminders through email and phone communications.
- Negotiate payment arrangements and assist customers in bringing accounts current.
- Handle inbound account inquiries and provide excellent customer service.
- Maintain accurate account notes and customer records in CRM systems.
- Meet collection and productivity targets while delivering a positive customer experience.
What they're looking for
- Minimum 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
- Proven experience handling outbound collections calls and account resolution.
- Strong English communication skills, both verbal and written.
- Experience negotiating payment plans and managing delinquent accounts.
- Proficient in CRM platforms, Microsoft Office, and email communication tools.
- Ability to work independently in a remote/work-from-home environment .
- Strong communication and negotiation skills
- Customer-focused and solution-oriented mindset
- Ability to manage multiple accounts and follow-ups effectively
- Detail-oriented, organized, and results-driven
- Comfortable working in a fast-paced remote environment
Nice to have
- Experience supporting US-based customers is highly preferred.
About the company
- Collection Account Manager (Remote)One Workforce Global is looking for a Collection Account Manager to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.
- One Workforce Global is looking for a Collection Account Manager to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.
Conflicting source details
- Seniority: Mid-level
Original description · View source
Collection Account Manager (Remote)One Workforce Global is looking for a Collection Account Manager to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.
Collection Account Manager (Remote)
One Workforce Global is looking for a Collection Account Manager to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.
The ideal candidate will be responsible for managing customer accounts, conducting outbound collection calls, and communicating with customers via phone and email to resolve outstanding balances while maintaining positive customer relationships.
Key Responsibilities
Conduct outbound collection calls to customers with past-due accounts.
Send collection follow-ups and payment reminders through email and phone communications.
Negotiate payment arrangements and assist customers in bringing accounts current.
Handle inbound account inquiries and provide excellent customer service.
Maintain accurate account notes and customer records in CRM systems.
Meet collection and productivity targets while delivering a positive customer experience.
Qualifications
Minimum 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
Proven experience handling outbound collections calls and account resolution.
Strong English communication skills, both verbal and written.
Experience negotiating payment plans and managing delinquent accounts.
Proficient in CRM platforms, Microsoft Office, and email communication tools.
Ability to work independently in a remote/work-from-home environment .
Experience supporting US-based customers is highly preferred.
What We're Looking For
Strong communication and negotiation skills
Customer-focused and solution-oriented mindset
Ability to manage multiple accounts and follow-ups effectively
Detail-oriented, organized, and results-driven
Comfortable working in a fast-paced remote environment
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Collections-Manager, Account-Manager, Collections-Specialist, Credit-Collections-Specialist, Accounts-Receivable-Specialist, Credit-And-Collections-Manager
Job functions: Sales, Finance
Timezone restrictions: 8