At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- This is a permanent, full-time position ideal for individuals who are adaptable, customer-focused, and thrive in a fast-paced environment during peak event seasons.
What you'll do
- 💬 What You’ll Do
- Personalise every customer interaction while maintaining professionalism and empathy.
- Resolve customer concerns efficiently and accurately in accordance with established service guidelines.
- Research customer concerns and provide clear, solution-focused responses.
- Maintain detailed and accurate documentation of customer interactions.
- Meet individual and team performance goals while ensuring a high-quality customer experience.
- Adapt quickly to new processes, event updates, and changing customer needs during peak seasons.
- 💼Performance Metrics (KPIs)
- Success in this role will be measured through:
- Customer Satisfaction (CSAT): Deliver positive customer experiences through empathetic and effective support
- Quality: Maintain accuracy, professionalism, and compliance with communication standards
- Productivity: Meet expected email handling and response targets while maintaining service quality
Important requirements
- 📍 Remote – Open to candidates in the Philippines ⏱️ Full-Time | Permanent💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the RoleJoin our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees.
- 📍 Remote – Open to candidates in the Philippines
- ⏱️ Full-Time | Permanent
- 💻 Use Your Own Device
- Currently not employed and not enrolled in school, with full availability to work a 40-hour weekly schedule
Application notes
- 🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Source metadata
- Seniority: Entry-level
Other source details
- 💼 Opportunities vary depending on client needs
- 📅 About the Role
- 🎯 What You Bring
- Excellent written English communication skills
- Strong attention to detail and ability to write personalised responses
- Quick learner who can adapt to new tools and processes
- Empathetic, patient, and customer-focused
- Able to manage multiple inquiries while maintaining accuracy and quality
- Previous customer service or email support experience is an advantage, but not required
- Join our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees. As a Customer Service Agent (Non-Voice), you will assist customers via email with timely, accurate, and personalised support for inquiries about ticket purchases, event schedules, venue information, refunds, transfers, cancellations, and other event-related concerns.
- Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns.
Original description · View source
📍 Remote – Open to candidates in the Philippines ⏱️ Full-Time | Permanent💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the RoleJoin our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees.
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Permanent
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
Join our Events Support Team and help create exceptional customer experiences for concert-goers and other live event attendees. As a Customer Service Agent (Non-Voice), you will assist customers via email with timely, accurate, and personalised support for inquiries about ticket purchases, event schedules, venue information, refunds, transfers, cancellations, and other event-related concerns.
This is a permanent, full-time position ideal for individuals who are adaptable, customer-focused, and thrive in a fast-paced environment during peak event seasons.
💬 What You’ll Do
Respond to customer inquiries via email only regarding concerts, live events, tickets, schedules, venue information, refunds, and general event-related concerns.
Personalise every customer interaction while maintaining professionalism and empathy.
Resolve customer concerns efficiently and accurately in accordance with established service guidelines.
Research customer concerns and provide clear, solution-focused responses.
Maintain detailed and accurate documentation of customer interactions.
Meet individual and team performance goals while ensuring a high-quality customer experience.
Adapt quickly to new processes, event updates, and changing customer needs during peak seasons.
🎯 What You Bring
Currently not employed and not enrolled in school, with full availability to work a 40-hour weekly schedule
Excellent written English communication skills
Strong attention to detail and ability to write personalised responses
Quick learner who can adapt to new tools and processes
Empathetic, patient, and customer-focused
Able to manage multiple inquiries while maintaining accuracy and quality
Previous customer service or email support experience is an advantage, but not required
💼Performance Metrics (KPIs)
Success in this role will be measured through:
Customer Satisfaction (CSAT): Deliver positive customer experiences through empathetic and effective support
Quality: Maintain accuracy, professionalism, and compliance with communication standards
Productivity: Meet expected email handling and response targets while maintaining service quality
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level
Categories: Customer-Service, Email-Support-Specialist, Non-Voice-Customer-Service, Event-Customer-Service, Customer-Service-|-Full-Time, Customer-Service-Associate, Customer-Support-Agent
Job functions: Customer Service
Timezone restrictions: 8