At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- OverviewWe are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
- We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
What you'll do
- Core Responsibilities
- Infrastructure & Network
- Monitor and support network and infrastructure stability.
- Coordinate with Lanworks on firewall and server issues.
- Escalate complex incidents as needed.
- Server & Systems
- Support Domain Controller administration.
- Maintain File Server, Database Server, and Remote Desktop systems.
- Perform routine system monitoring and maintenance.
- Microsoft 365 & Collaboration
- Manage Microsoft 365 users, licenses, and SharePoint access.
- Coordinate licensing requests with IT Weapons Inc.
- Applications & Internal Systems
- Provide daily support for MedaPlus and Bos+.
- Troubleshoot C# and legacy Visual FoxPro components.
- Resolve production issues during business hours.
- Telecommunications & Office Systems
- Support telecom systems and office hardware.
- Coordinate printer and fax services with vendors.
- Technical Support
- Escalate high-impact issues when necessary.
- IT Onboarding & Offboarding
- Execute setup and removal of user accounts, devices, and access.
- Follow documented security procedures.
- PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.
- Incident Response & Security: Investigating and tracking down account compromises across client tenants.
- System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.
What they're looking for
- 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
- Strong experience in:
- Network and server administration
- Virtualized server environments
- Microsoft 365 administration
- Firewall and security support
- Coding and programming experience, including C#, with ability to troubleshoot production environments.
- Experience supporting legacy systems in live environments.
- Strong coordination experience working with external IT vendors.
- Fluent in spoken and written English with clear communication skills.
- Strong troubleshooting mindset with the ability to respond quickly to operational issues.
Important requirements
- Full-time (40 hours per week)
- Remote (Philippines-based)
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including HMO
- Paid time off, including US holidays and vacation
About the company
- Overview
Source metadata
- Seniority: Entry-level, Mid-level
Other source details
- Provide user support for hardware, software, and internet issues.
Original description · View source
OverviewWe are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
Overview
We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.
Core Responsibilities
Infrastructure & Network
Monitor and support network and infrastructure stability.
Coordinate with Lanworks on firewall and server issues.
Escalate complex incidents as needed.
Server & Systems
Support Domain Controller administration.
Maintain File Server, Database Server, and Remote Desktop systems.
Perform routine system monitoring and maintenance.
Microsoft 365 & Collaboration
Manage Microsoft 365 users, licenses, and SharePoint access.
Coordinate licensing requests with IT Weapons Inc.
Applications & Internal Systems
Provide daily support for MedaPlus and Bos+.
Troubleshoot C# and legacy Visual FoxPro components.
Resolve production issues during business hours.
Telecommunications & Office Systems
Support telecom systems and office hardware.
Coordinate printer and fax services with vendors.
Technical Support
Provide user support for hardware, software, and internet issues.
Escalate high-impact issues when necessary.
IT Onboarding & Offboarding
Execute setup and removal of user accounts, devices, and access.
Follow documented security procedures.
PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.
Incident Response & Security: Investigating and tracking down account compromises across client tenants.
System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning.
Requirements
Required Qualifications
2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
Strong experience in:
Network and server administration
Virtualized server environments
Microsoft 365 administration
Firewall and security support
Coding and programming experience, including C#, with ability to troubleshoot production environments.
Experience supporting legacy systems in live environments.
Strong coordination experience working with external IT vendors.
Fluent in spoken and written English with clear communication skills.
Strong troubleshooting mindset with the ability to respond quickly to operational issues.
Benefits
Opportunities for growth and advancement
Competitive compensation package, including HMO
Paid time off, including US holidays and vacation
Full-time (40 hours per week)
Remote (Philippines-based)
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level, Mid-level
Categories: IT-Support, Systems-Administrator, Network-Administration, IT-Operations, Help-Desk, IT-Support-Specialist, IT-Support-Technician, Computer-Support-Specialist, Technology-Support-Specialist, IT-Support-Engineer, Technical-Support-Specialist, IT-Support-Associate
Job functions: Operations, Customer Service
Timezone restrictions: 8