Medical Virtual Assistant – Front Desk & Patient Scheduling (Remote or Onsite in ✨

DescriptionAbout the Role:Snapscale is looking for a reliable, organized, and patient-focused Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy clinic with virtual front-desk coverage, appointment scheduling, patient inquiries, and administrative support. Description About the Role: Snapscale is looking for a reliable, organized, and patient-focused Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy clinic with virtual front-desk coverage, appointment scheduling, patient inquiries, and administrative support . This role is ideal for someone with healthcare administrative or front-desk experience who can confidently handle patient calls and inquiries, schedule appointments, provide timely follow-ups, and help maintain smooth daily clinic operations. The successful candidate will serve as a reliable extension of the clinic's front desk, helping ensure patients receive professional and responsive support while reducing the administrative workload of the in-office team. Responsibilities may include: Answer and manage inbound patient calls and front-desk inquiries Handle patient questions and provide accurate information regarding clinic services and appointments Schedule and coordinate patient appointments Send appointment reminders and follow up with patients as needed Assist with patient intake and registration Manage patient follow-ups and recalls Provide virtual front-desk and administrative backup coverage Maintain accurate patient information and documentation in the EMR Provide additional administrative support as assigned Perks: Health Maintenance Organization (HMO)* Government-mandated benefits* 13th month pay* Other employee incentives* Opportunities for career growth and development Fun and supportive working environment Requirements Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Associate, or similar healthcare role Experience supporting a US-based healthcare clinic is preferred Previous experience handling patient calls, appointment scheduling, and front-desk inquiries Strong verbal and written English communication skills Excellent customer service and patient communication skills Professional, empathetic, and patient when communicating with patients Strong attention to detail and organizational skills Ability to manage multiple patient requests and administrative tasks Experience with EMR/EHR systems is preferred Familiarity with Stride EMR is an advantage Comfortable using phone systems, Zoom, email, and other computer-based applications Able to work independently while maintaining productivity and accountability Originally posted on Himalayas Employment type: Full Time Seniority: Entry-level, Mid-level Categories: Medical-Virtual-Assistant, Healthcare-Virtual-Assistant, Medical-Receptionist, Patient-Coordinator, Administrative-Assistant, Entry-Level-Medical-Virtual-Assistant, Remote-Medical-Administrative-Assistant, Virtual-Medical-Assistant, Remote-Medical-Receptionist, Remote-Medical-Scheduling-Coordinator, Front-Desk-Medical-Assistant, Medical-Virtual-Receptionist, Medical-Virtual-Assistance Job functions: Human Resources Timezone restrictions: 8