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THE COMPANY
NightOwl Consulting
Posted Oct 3, 2026

Loan Servicing Support Specialist ✨

Customer SupportRemoteListed location: Worldwide

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Location
Listed location: Worldwide
Work setup
Remote
Employment type
Full-time
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

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About the role

  • The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance.

What you'll do

  • Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
  • Wire escrow funds as required and manage fund disbursements.
  • Deliver and maintain servicing images and documents.
  • Manage, track, and resolve missing documents and conditions.
  • Audit and reconcile daily subservicing reports to verify accurate boarding data.
  • Conduct weekly operational calls with subservices to ensure alignment and address issues.
  • Regularly audit daily and monthly subservicing reports.
  • Generate and provide detailed reports to management for early delinquency audits.
  • Monitor alerts on loan payoffs to manage timely responses.
  • Conduct comprehensive monthly, quarterly, and annual audits.
  • Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Nice to have

  • Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Important requirements

  • Equipment and software provided

Benefits

  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • In-depth training for career growth
  • Great Company Culture and HR experience
  • 1,000 PHP De Minimis

Source metadata

  • Seniority: Mid-level

Other source details

  • Skills, Knowledge and Expertise
  • Proven experience in mortgage lending and loan servicing.
  • Strong understanding of loan servicing workflows, including subservicing.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Strong communication and coordination skills.
  • Knowledge of regulatory standards in loan servicing.
  • Experience with Encompass loan origination software.
Original description · View source
The Loan Servicing Specialist will manage the subservicing process, wire funds, maintain documents, audit reports, and ensure regulatory compliance. Key Responsibilities Manage the loan boarding process to subservices, ensuring accuracy and efficiency. Wire escrow funds as required and manage fund disbursements. Deliver and maintain servicing images and documents. Manage, track, and resolve missing documents and conditions. Audit and reconcile daily subservicing reports to verify accurate boarding data. Conduct weekly operational calls with subservices to ensure alignment and address issues. Regularly audit daily and monthly subservicing reports. Generate and provide detailed reports to management for early delinquency audits. Monitor alerts on loan payoffs to manage timely responses. Conduct comprehensive monthly, quarterly, and annual audits. Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits. Skills, Knowledge and Expertise Proven experience in mortgage lending and loan servicing. Strong understanding of loan servicing workflows, including subservicing. Excellent analytical and problem-solving skills. Ability to manage multiple tasks and meet deadlines. Strong communication and coordination skills. Knowledge of regulatory standards in loan servicing. Experience with Encompass loan origination software. Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred. Benefits Above market salary HMO on Day 1 for principal and two dependents Government-mandated benefits Performance-based Incentives Quarterly Company Events In-depth training for career growth Great Company Culture and HR experience 1,000 PHP De Minimis Equipment and software provided Originally posted on Himalayas Employment type: Full Time Seniority: Mid-level Categories: Loan-Servicing, Mortgage-Servicing, Banking-Operations, Loan-Administration, Compliance, Loan-Servicing-Specialist, Loan-Support-Specialist, Loan-Servicing-Representative, Loan-Operations-Specialist, Mortgage-Servicing-Support Timezone restrictions: -11, -10, -9.5, -9, -8, -7, -6, -5, -4, -3.5, -3, -2, -1, 0, 1, 2, 3, 3.5, 4, 4.5, 5, 5.5, 5.75, 6, 6.5, 7, 8, 8.75, 9, 9.5, 10, 10.5, 11, 12, 12.75, 13, 14