At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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What you'll do
- Responsibilities:▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
- Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
- Build sustainable relationship of trust through open and interactive communications
- Determine Eligibility of client information to requirements.
- Provides accurate, valid and complete information by using the right methods and tools.
- Meet KPIs standard of the assigned Line of Business
- Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Follow communication procedure, guidelines and policies
- Take extra mile to engage the customers
- Document, maintain and improves quality results and educating the customers and create awareness.
What they're looking for
- Perform other duties which may be required by management from time to time.
Nice to have
- For college graduates: fresh graduates even without work experience is acceptable.
Source metadata
- Seniority: Entry-level
Other source details
- Skills and Qualifications:
- At least a high school graduate: Minimum of 1-2 years of call center experience
- If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
Original description · View source
Responsibilities:▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
Responsibilities:
▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
▪Build sustainable relationship of trust through open and interactive communications
▪Determine Eligibility of client information to requirements.
▪Provides accurate, valid and complete information by using the right methods and tools.
▪Meet KPIs standard of the assigned Line of Business
▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
▪Follow communication procedure, guidelines and policies
▪Take extra mile to engage the customers
▪Document, maintain and improves quality results and educating the customers and create awareness.
▪Perform other duties which may be required by management from time to time.
Skills and Qualifications:
▪At least a high school graduate: Minimum of 1-2 years of call center experience
▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
▪For college graduates: fresh graduates even without work experience is acceptable.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level
Categories: Customer-Service, Call-Center-Representative, BPO, Customer-Support, Client-Services, Customer-Service-Analyst, Customer-Care-Analyst, Customer-Support-Analyst, CX-Analyst
Job functions: Customer Service
Timezone restrictions: 8