At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Part-time
THE OPPORTUNITY
The employer listing
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About the role
- Client Industry: Social Work & Psychology Private Practice Location: Remote (US Based Client) Hours: 10 hours per week (with potential to scale) Compensation: $7-$10 / hour (commensurate with experience) About the RoleWe are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice.
- We are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice.
What you'll do
- Live Call & Text Management: Serve as the primary receptionist, answering inbound calls, making outbound follow-ups, and managing the practice's text messaging/SMS channels in real-time.
- Client Intake & Communication: Handle prospective client inquiries warmly, conduct initial intake screenings, and guide new clients through the onboarding process.
- Calendar & Appointment Booking: Manage the clinician's daily and weekly calendar, scheduling new appointments, handling cancellations/reschedules, and optimizing the daily flow via text and phone.
- Office Administration: Keep client records up to date, organize files, manage basic invoicing/billing tracking, and ensure daily admin workflows run smoothly.
What they're looking for
- This is a communication-heavy role. You will be the primary voice and face of the practice, managing the daily flow of client phone calls and SMS/text messages . Because you will be interacting directly with North American or Western clients during vulnerable or sensitive moments, a native, near-native, or completely neutral (zero) English accent is strictly required.
- Communication: Absolute fluency in English with a native or zero accent. Must be incredibly comfortable on the phone and have a warm, natural conversational cadence.
Nice to have
- Experience: Previous experience as a virtual receptionist, medical administrative assistant, or phone-based intake coordinator is highly preferred. Experience in a psychology or healthcare setting is a major plus.
Important requirements
- Hours: 10 hours per week (with potential to scale)
- Flexible, part-time schedule (10 hours/week) to start.
Benefits
- What's in it for You?
- Compensation: $7-$10 / hour (commensurate with experience)
- Competitive hourly rate up to $10/hr (NEGOTIABLE) based on expertise.
- Room to grow: Opportunities to scale up your hours and responsibilities as the practice grows.
About the company
- Client Industry: Social Work & Psychology Private Practice
Source metadata
- Seniority: Mid-level
Conflicting source details
- Location: Remote (US Based Client)
Other source details
- Position Requirements
- Text/SMS Savvy: Strong written skills with the ability to text clients professionally, clearly, and efficiently.
- Soft Skills: High emotional intelligence, deep empathy, and the ability to handle sensitive or emotional client situations over the phone with composure and total confidentiality.
- Tech Savvy: Proficient with Google Workspace and modern communication platforms (e.g., RingCentral, OpenPhone, or practice software like SimplePractice).
Original description · View source
Client Industry: Social Work & Psychology Private Practice Location: Remote (US Based Client) Hours: 10 hours per week (with potential to scale) Compensation: $7-$10 / hour (commensurate with experience) About the RoleWe are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice.
Client Industry: Social Work & Psychology Private Practice
Location: Remote (US Based Client)
Hours: 10 hours per week (with potential to scale)
Compensation: $7-$10 / hour (commensurate with experience)
About the Role
We are seeking a highly articulate, empathetic, and exceptionally organized Remote Office Receptionist & EA to serve as the vital frontline support for a busy mental health and social work practice.
This is a communication-heavy role. You will be the primary voice and face of the practice, managing the daily flow of client phone calls and SMS/text messages . Because you will be interacting directly with North American or Western clients during vulnerable or sensitive moments, a native, near-native, or completely neutral (zero) English accent is strictly required.
Key Responsibilities
Live Call & Text Management: Serve as the primary receptionist, answering inbound calls, making outbound follow-ups, and managing the practice's text messaging/SMS channels in real-time.
Client Intake & Communication: Handle prospective client inquiries warmly, conduct initial intake screenings, and guide new clients through the onboarding process.
Calendar & Appointment Booking: Manage the clinician's daily and weekly calendar, scheduling new appointments, handling cancellations/reschedules, and optimizing the daily flow via text and phone.
Office Administration: Keep client records up to date, organize files, manage basic invoicing/billing tracking, and ensure daily admin workflows run smoothly.
Position Requirements
Communication: Absolute fluency in English with a native or zero accent. Must be incredibly comfortable on the phone and have a warm, natural conversational cadence.
Text/SMS Savvy: Strong written skills with the ability to text clients professionally, clearly, and efficiently.
Experience: Previous experience as a virtual receptionist, medical administrative assistant, or phone-based intake coordinator is highly preferred. Experience in a psychology or healthcare setting is a major plus.
Soft Skills: High emotional intelligence, deep empathy, and the ability to handle sensitive or emotional client situations over the phone with composure and total confidentiality.
Tech Savvy: Proficient with Google Workspace and modern communication platforms (e.g., RingCentral, OpenPhone, or practice software like SimplePractice).
What's in it for You?
Competitive hourly rate up to $10/hr (NEGOTIABLE) based on expertise.
Flexible, part-time schedule (10 hours/week) to start.
Room to grow: Opportunities to scale up your hours and responsibilities as the practice grows.
Originally posted on Himalayas
Employment type: Part Time
Seniority: Mid-level
Categories: Executive-Assistant, Virtual-Receptionist, Administrative-Assistant, Medical-Administrative-Assistant, Receptionist, Part-Time-Executive-Assistant, Executive-Admin-Assistant, Part-Time-Administrative-Assistant, Executive-Support-Specialist, Executive-Operations-Assistant
Job functions: Human Resources
Timezone restrictions: 8