At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
✨ VeeAys Quick Read
We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.
Structured details above and employer wording below are shown separately; any differences are left visible.
About the role
- As an Enterprise Production Admin , you will report directly to the Senior Production Specialist. This person will be a support role and part of our team of production specialists, who are responsible for managing orders in production successfully through to delivery. This role will support production and back of house operations for all company projects.
What you'll do
- Essential Responsibilities :
- Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
- Proactively troubleshoot issues using available resources to find resolutions.
- Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
- Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
- Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
- Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.
Nice to have
- Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial
Important requirements
- This is a full-time role, on a US shift and on a Work From Home set-up.
About the company
- Our US Partner Client designs, sources, and manufactures branded promotional products, merchandise, apparel, and corporate gifts for major brands nationwide. Our sweet spot is making tangible branded products. As an agency, we also help customers with ecommerce solutions, creative graphic design services, and kitting and fulfillment projects.
- If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Source metadata
- Seniority: Mid-level
Other source details
- Minimum Qualifications:
- Possess a strong knowledge of the eCommerce space, including experience with Shopify I Liftoff
- Strong knowledge of Google Suite
- Strong attention to detail and ability to prioritize tasks
- Flexible and open to changes in tasks and assignments
- Excellent written and verbal communication skills in English
- Strong time management skills and the ability to work independently
Original description · View source
Our US Partner Client designs, sources, and manufactures branded promotional products, merchandise, apparel, and corporate gifts for major brands nationwide. Our sweet spot is making tangible branded products. As an agency, we also help customers with ecommerce solutions, creative graphic design services, and kitting and fulfillment projects.
As an Enterprise Production Admin , you will report directly to the Senior Production Specialist. This person will be a support role and part of our team of production specialists, who are responsible for managing orders in production successfully through to delivery. This role will support production and back of house operations for all company projects.
This is a full-time role, on a US shift and on a Work From Home set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Essential Responsibilities :
Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
Proactively troubleshoot issues using available resources to find resolutions.
Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.
Minimum Qualifications:
Possess a strong knowledge of the eCommerce space, including experience with Shopify I Liftoff
Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial
Strong knowledge of Google Suite
Strong attention to detail and ability to prioritize tasks
Flexible and open to changes in tasks and assignments
Excellent written and verbal communication skills in English
Strong time management skills and the ability to work independently
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Production-Coordinator, Production-Administration, Ecommerce-Coordinator, Operations-Coordinator, Order-Management-Specialist, Enterprise-Administration, Production-Data-Administration, Enterprise-Platform-Administration, Enterprise-Solutions-Administrator, Enterprise-SaaS-Administration, Enterprise-System-Administration, Enterprise-Software-Administration
Job functions: Operations
Timezone restrictions: 8