At a glance
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- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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About the role
- About the RoleWe are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.
- We are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.
What you'll do
- Call Management & Patient Communications
- Manage a steady volume of 60–70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
- Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.
- Appointment Scheduling & Calendar Management
- Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.
- Epic EMR & Data Management
- Maintain and update patient demographic details, contact information, and insurance records in Epic .
- Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.
- Front-Desk & Insurance Verification Support
- Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
- Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.
What they're looking for
- Qualifications & Requirements
- EMR Requirement: Direct hands-on experience using Epic EMR for scheduling and patient chart management.
- Call Volume Experience: Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
- Front-Desk Competencies: Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
- Communication Skills: Clear, empathetic, and professional English verbal communication skills.
- Organization: Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.
Source metadata
- Seniority: Entry-level, Mid-level
Other source details
- In this role, you will be the primary voice and digital receptionist for our practice, handling approximately 60–70 calls per day . You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification—all directly within the Epic EMR platform.
- Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
- Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
Original description · View source
About the RoleWe are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.
About the Role
We are seeking a patient-focused, organized Medical Receptionist & Scheduling Coordinator to manage high-volume inbound/outbound calls and front-desk administrative operations.
In this role, you will be the primary voice and digital receptionist for our practice, handling approximately 60–70 calls per day . You will schedule routine patient appointments, route clinical messages, update patient demographic data, and assist with insurance verification—all directly within the Epic EMR platform.
Requirements
Key Responsibilities
1. Call Management & Patient Communications
Manage a steady volume of 60–70 inbound and outbound patient calls daily with a warm, professional, and efficient phone presence.
Answer patient inquiries, provide visit logistics, and accurately triage and route messages/clinical questions to the appropriate care team members.
2. Appointment Scheduling & Calendar Management
Schedule routine patient appointments, follow-up visits, and consultations in strict accordance with provider scheduling templates.
Perform outbound recall and confirmation calls to minimize no-shows and keep clinic calendars optimized.
3. Epic EMR & Data Management
Maintain and update patient demographic details, contact information, and insurance records in Epic .
Document all phone interactions, patient requests, and message routing within Epic accurately and in real time.
4. Front-Desk & Insurance Verification Support
Perform basic insurance eligibility and benefits verification prior to scheduled appointments.
Collect required patient forms, updated ID/insurance cards, and general registration paperwork.
Assist with ad-hoc administrative and virtual front-office tasks as needed to ensure smooth practice workflow.
Qualifications & Requirements
EMR Requirement: Direct hands-on experience using Epic EMR for scheduling and patient chart management.
Call Volume Experience: Proven background handling 60+ inbound and outbound call volumes daily in a U.S. medical office setting.
Front-Desk Competencies: Solid understanding of medical scheduling, call triage/message routing, patient registration, and insurance verification workflows.
Communication Skills: Clear, empathetic, and professional English verbal communication skills.
Organization: Strong multi-tasking abilities and high attention to detail while working in a fast-paced environment.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Entry-level, Mid-level
Categories: Medical-Receptionist, Scheduling-Coordinator, Medical-Secretary, Front-Desk-Receptionist, Healthcare-Administrative-Assistant, Front-Desk-Medical-Receptionist, Patient-Scheduling-Representative, Patient-Scheduling-Coordinator, Medical-Scheduling-Coordinator, Patient-Scheduling-Specialist, Entry-Level-Medical-Scheduler, Medical-Scheduling-Specialist
Timezone restrictions: 8