At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- Mid
THE OPPORTUNITY
The employer listing
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Structured details above and employer wording below are shown separately; any differences are left visible.
About the role
- Customer Service Specialist
- In this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way.
- You will be reporting to the Customer Service Manager and support day to day customer success and service activities including live chat, email responses, order processing support and other activities relating to supporting our customers.
What you'll do
- Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls.
- Respond to request a call back enquiries
- Participate in proactive customer campaigns i.e. surveys, new product launches etc.
- Communicate with pharmacies on queries or issues as required
- Assist internal stakeholders with Customer Service related tasks
- COMPETENCIES AND QUALIFICATIONS
Important requirements
- Position Type: Full Time
- Schedule: Wednesday - Sunday, 9AM to 5:00PM Sydney time
Benefits
- Salary Range: Php35,000 - 40,000 per month
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Leave (SIL)
- Paid Philippines Holidays
- Free Learning and Development Programs
About the company
- Our client is a pioneering digital healthcare platform dedicated to revolutionizing how Australians access and manage their health. They are an end-to-end, entirely digital healthcare platform for prescribing and delivering medicines directly to consumers.
Application notes
- APPLICATION PROCESS
- We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
- Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
Conflicting source details
- Location: Philippines (Remote)
Other source details
- 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous
- Strong english skills (verbal and written) is essential as this role will be communicating via phone, email, and live chat
- Strong technology skills and/or the ability to learn multiple systems (including Hubspot and Front)
- Strong attention to detail
- Experience problem solving with customers and identifying other potential issues to resolve
- Ability to work independently and as part of a team
- A passion for health and wellbeing
Original description · View source
Customer Service Specialist
Position Type: Full Time
Location: Philippines (Remote)
Schedule: Wednesday - Sunday, 9AM to 5:00PM Sydney time
Salary Range: Php35,000 - 40,000 per month
ABOUT THE COMPANY
Our client is a pioneering digital healthcare platform dedicated to revolutionizing how Australians access and manage their health. They are an end-to-end, entirely digital healthcare platform for prescribing and delivering medicines directly to consumers.
ABOUT THE ROLE
In this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way.
You will be reporting to the Customer Service Manager and support day to day customer success and service activities including live chat, email responses, order processing support and other activities relating to supporting our customers.
RESPONSIBILITIES
- Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls.
- Respond to request a call back enquiries
- Participate in proactive customer campaigns i.e. surveys, new product launches etc.
- Communicate with pharmacies on queries or issues as required
- Assist internal stakeholders with Customer Service related tasks
COMPETENCIES AND QUALIFICATIONS
- 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous
- Strong english skills (verbal and written) is essential as this role will be communicating via phone, email, and live chat
- Strong technology skills and/or the ability to learn multiple systems (including Hubspot and Front)
- Strong attention to detail
- Experience problem solving with customers and identifying other potential issues to resolve
- Ability to work independently and as part of a team
- A passion for health and wellbeing
WHAT WE OFFER
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Leave (SIL)
- Paid Philippines Holidays
- Free Learning and Development Programs
APPLICATION PROCESS
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.