At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Experience
- Mid
THE OPPORTUNITY
The employer listing
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About the role
- This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
What you'll do
- Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
- Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
- Prepare reports, maintain databases, and track progress on ongoing cases.
- Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
- Support process improvement by identifying gaps and proposing efficiency solutions.
What they're looking for
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company .
- Excellent written and verbal communication skills in English .
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
- Strong attention to detail, organizational skills, and discretion with sensitive data.
Nice to have
- Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
Important requirements
- Ability to work U.S. time zones and maintain consistent communication.
About the company
- Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans .
Original description · View source
Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans .
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
Prepare reports, maintain databases, and track progress on ongoing cases.
Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company .
Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
Excellent written and verbal communication skills in English .
Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
Strong attention to detail, organizational skills, and discretion with sensitive data.
Ability to work U.S. time zones and maintain consistent communication.