At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
- Experience
- experienced
THE OPPORTUNITY
The employer listing
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About the role
- Job Title: Customer Success Specialist
What you'll do
- Customer Success Leadership
- Own the end-to-end customer experience and define scalable customer success strategies to support growth.
- Establish and track KPIs, processes, and team goals aligned with business objectives.
- Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
- Sales Enablement & Channel Coordination
- Enable the consultative sales process through client communications across email, SMS, and social platforms.
- Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
- Support third-party and social commerce sales channels in coordination with marketing and sales teams.
- Post-Sales Operations & Aftersales Support
- Respond to customer inquiries regarding product use, service needs, and ongoing support.
- Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
- Shipping, Damage, and Returns Management
- Lead customer communications related to logistics, damages, and return claims.
- Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
- Process Improvement
- Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
- Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
What they're looking for
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- Outstanding written and verbal communication skills.
- Strong analytical and problem-solving skills with attention to detail.
Nice to have
- Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
Benefits
- A remote-first, globally distributed team and flexible work environment.
- The opportunity to lead a high-impact function within a fast-growing brand.
- A collaborative, passionate culture driven by innovation and a love for coffee.
About the company
- Company: Pro Coffee Gear
Application notes
- Important: All applicants must submit their CV in English . Submissions in other languages will not be considered.
Conflicting source details
- Location: Remote (Global)
- Seniority: Mid-level
Other source details
- Job Title: Customer Success SpecialistLocation: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.
- Manage client onboarding and equipment setup, coordinating installations with technical service partners.
- Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
- Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Original description · View source
Job Title: Customer Success SpecialistLocation: Remote (Global) Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.
Job Title: Customer Success Specialist
Location: Remote (Global)
Company: Pro Coffee Gear
Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Key Responsibilities
Customer Success Leadership
Own the end-to-end customer experience and define scalable customer success strategies to support growth.
Establish and track KPIs, processes, and team goals aligned with business objectives.
Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination
Enable the consultative sales process through client communications across email, SMS, and social platforms.
Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
Support third-party and social commerce sales channels in coordination with marketing and sales teams.
Post-Sales Operations & Aftersales Support
Manage client onboarding and equipment setup, coordinating installations with technical service partners.
Respond to customer inquiries regarding product use, service needs, and ongoing support.
Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Shipping, Damage, and Returns Management
Lead customer communications related to logistics, damages, and return claims.
Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Process Improvement
Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
Outstanding written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
A remote-first, globally distributed team and flexible work environment.
The opportunity to lead a high-impact function within a fast-growing brand.
A collaborative, passionate culture driven by innovation and a love for coffee.
Important: All applicants must submit their CV in English . Submissions in other languages will not be considered.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Customer-Success-Specialist, Customer-Success-Manager, Client-Success-Specialist, Operations-Specialist, Customer-Experience-Specialist, Remote-Client-Success-Specialist, Customer-Success-Professional, Customer-Success-Representative, Customer-Success
Job functions: Customer Service, Operations
Timezone restrictions: 8