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THE COMPANY
Focal Search Pte Ltd
Posted Oct 10, 2026

Technical Support Specialist ✨

Customer SupportRemoteHiring in Philippines
FILIPINO TALENT · GLOBAL OPPORTUNITIES

At a glance

Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.

Location
Hiring in Philippines
Work setup
Remote
Employment type
Full-time
THE OPPORTUNITY

The employer listing

✨ VeeAys Quick Read

We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.

Structured details above and employer wording below are shown separately; any differences are left visible.

What you'll do

  • Job Details:• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
  • Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
  • To aid in this process, hold onto and expand your knowledge and abilities.
  • Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
  • Oversee the lifecycle of IT assets from acquisition to disposal.
  • Exchange knowledge to benefit fellow team members and clients.
  • Write educational content for the self-service portal.
  • Assisting with IT systems and infrastructure
  • Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers.

What they're looking for

  • Excellent communication skills in both written and spoken English
  • Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
  • Strong customer focus - identifies needs and finds solutions to meet them
  • Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
  • Experience with IT asset management and automation tools such as Desktop Central
  • Audio-Video/Video Conferencing support
  • Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
  • Project Management running small-scale projects from inception to completion using good project management practices

Important requirements

  • Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible.

Source metadata

  • Seniority: Mid-level

Other source details

  • Job Details:
  • Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
Original description · View source
Job Details:• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). Job Details: Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). To aid in this process, hold onto and expand your knowledge and abilities. Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them. Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible. Oversee the lifecycle of IT assets from acquisition to disposal. Exchange knowledge to benefit fellow team members and clients. Write educational content for the self-service portal. Assisting with IT systems and infrastructure Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers. Qualifications: Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support Excellent communication skills in both written and spoken English Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint Strong customer focus - identifies needs and finds solutions to meet them Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls Experience with IT asset management and automation tools such as Desktop Central Audio-Video/Video Conferencing support Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL Project Management running small-scale projects from inception to completion using good project management practices Originally posted on Himalayas Employment type: Full Time Seniority: Mid-level Categories: Technical-Support-Specialist, IT-Support-Specialist, Help-Desk-Specialist, IT-Support-Analyst, Desktop-Support-Specialist, Technical-Support-Technician, Technology-Support-Specialist, Technical-Support-Representative, Technical-Helpdesk-Specialist, Technical-Support-Associate, Technical-Support-Analyst, User-Support-Specialist Job functions: Customer Service, Operations Timezone restrictions: 8