At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
✨ VeeAys Quick Read
We've organized this employer's listing to make it easier to scan. Important requirements and details come from the original job posting.
Structured details above and employer wording below are shown separately; any differences are left visible.
About the role
- Lead Qualifier Customer Service (Remote)Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional.
- Lead Qualifier Customer Service (Remote)
- Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)
What you'll do
- As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
- Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
- Qualify leads by assessing interest, site details, budget, and readiness to proceed.
- Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
- Maintain detailed lead data and communication records in the CRM system.
- Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
- Deliver professional, high-quality communication aligned with company standards.
- Support continuous improvement by sharing client feedback and process insights with the team.
What they're looking for
- Experience in customer service, tele-sales, or lead qualification (required).
- Experience supporting Australian residential or construction-related businesses (required).
Nice to have
- Familiarity with NSW-specific building and planning requirements (preferred).
Important requirements
- Reliable internet connection and a quiet home office setup.
Benefits
- Why Join This Team
- 100% remote role supporting an established Australian construction business.
- Training provided on internal systems and NSW residential design processes.
- Collaborative and supportive work environment.
- Long-term opportunity with growth potential.
- Competitive package based on experience.
About the company
- OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
Source metadata
- Seniority: Senior
Other source details
- About You
- Excellent English communication skills (verbal and written) with a confident, professional phone manner.
- Comfortable working remotely and managing tasks independently.
- Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
Original description · View source
Lead Qualifier Customer Service (Remote)Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional.
Lead Qualifier Customer Service (Remote)
Work From Home | Full-Time | AU Client | Residential Design & Construction (NSW)
OutsourcedIn is partnering with a leading NSW-based residential design and construction company to hire a Lead Qualifier Customer Service professional. This role is ideal for someone with a strong background in customer service or sales support, and familiarity with the building or residential construction industry.
As the first point of contact for prospective clients, you will manage inbound and outbound enquiries, qualify leads, and ensure accurate information is captured and passed to the internal Australian team.
Key Responsibilities
Handle inbound and outbound client enquiries related to residential design, extensions, and small development projects.
Qualify leads by assessing interest, site details, budget, and readiness to proceed.
Provide general information on the NSW residential pre-construction process (lot size, zoning, setbacks, etc.).
Maintain detailed lead data and communication records in the CRM system.
Coordinate with internal sales, design, and estimating teams to ensure seamless handover of qualified leads.
Deliver professional, high-quality communication aligned with company standards.
Support continuous improvement by sharing client feedback and process insights with the team.
About You
Excellent English communication skills (verbal and written) with a confident, professional phone manner.
Experience in customer service, tele-sales, or lead qualification (required).
Experience supporting Australian residential or construction-related businesses (required).
Familiarity with NSW-specific building and planning requirements (preferred).
Comfortable working remotely and managing tasks independently.
Proficient in CRM tools, spreadsheets, and online communication platforms (Zoom, Teams, etc.).
Reliable internet connection and a quiet home office setup.
Why Join This Team
100% remote role supporting an established Australian construction business.
Training provided on internal systems and NSW residential design processes.
Collaborative and supportive work environment.
Long-term opportunity with growth potential.
Competitive package based on experience.
Originally posted on Himalayas
Employment type: Full Time
Seniority: Senior
Categories: Lead-Qualifier, Customer-Service, Sales-Support, Lead-Generation, Business-Development-Representative, Lead-Qualification, Lead-Qualification-Specialist, Sales-Qualifier, Sales-Qualification, Telefonische-Lead-Qualifizierung
Job functions: Customer Service, Sales
Timezone restrictions: 8