At a glance
Hiring and listed locations describe the job, not the employer’s headquarters. Employer location has not been verified.
- Location
- Hiring in Philippines
- Work setup
- Remote
- Employment type
- Full-time
THE OPPORTUNITY
The employer listing
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What you'll do
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Nice to have
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Important requirements
- Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
- Ability to work on public holidays and one Saturday & Sunday a month
Benefits
- Why us:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
About the company
- FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Application notes
- Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)
Source metadata
- Seniority: Mid-level
Other source details
- Candidate Profile:
- Excellent written and spoken English
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Willingness to learn and adapt in a fast-paced environment
Original description · View source
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.
Responsibilities:
Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
Educating clients on how to use the Company’s website and trading platforms
Communicating with clients regarding the company’s products and services via telephone, email and live chat
Assisting other departments
Candidate Profile:
Excellent written and spoken English
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Willingness to learn and adapt in a fast-paced environment
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Ability to work on public holidays and one Saturday & Sunday a month
Why us:
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Fully remote work
Journey to FP Markets
Initial Interview with HR (30-45 minutes)
Interview with your future manager (45-60 minutes)
Originally posted on Himalayas
Employment type: Full Time
Seniority: Mid-level
Categories: Customer-Support-Specialist, Customer-Service, Technical-Support-Specialist, Financial-Services, Customer-Specialist, Customer-Support-Representative, User-Support-Specialist, Support-Specialist, Customer-Support-Expert, Consumer-Support-Specialist, Customer-Support
Job functions: Customer Service
Timezone restrictions: 8